PERFORMANCE OF QUALITY ASSURANCE
Assurance (QA) program was launched in this Division
in the year 2006 to increase the customer satisfaction
level, raise service quality and improve internal working
efficiency. This Division has got renewal of ISO 9001–2008
Certification w.e.f. 9.8.2010 for the period of three
years (2010-2013). The performance of this section is
given as follows:-
- Quality objectives (targets and
goals) of the wings of this Division has been revised
for three years 2011-2014 and progress report for
six months July-December, 2011 has been published.
- Quality Policy and Strategic
Quality Framework has been defined. Quality Assurance
Structure of Finance Division has been established.
- Meetings of Departmental Quality
Review Committee (DQRC) of each Wing are held regularly
to monitor the implementation of QA Program.
- Customer Service Department has
- Training to build capacity of
the officers of this Division on Quality related topics
are planned and implemented regularly.
- To build capacity of the officers
280 officers got foreign training of this Division
and 43 officers got foreign training in the year 2011-12
during 2006-July, 2012.
- 479 Officers/Officials from 2006
till to date got trainings from various local Institutes
such as STI Islamabad, PIM, Lahore/Karachi/Islamabad,
Public Procurement & Regulatory Authority (PPRA)
Islamabad, PIFRA Islamabad and NIBAF Islamabad.
- On the basis of external and
internal Quality related audits, entire Division has
been certified ISO 9001:2000 Standard in 2007 and
got certification renewed for further three years
- During the year 2010–2011
internal and external audit were carried out in this
Division to measure the performance. Overall 07 external
audits have been carried out from 2008 to June 2011.
- To measure the satisfaction of
customer of this Division surveys have been conducted
bi-annually. Customer satisfaction survey conducted
during 2011-12 shows 72% customer satisfaction index
- To promote quality related activities
Newsletter has been published.
- A Quarterly Quality Report (QQR)
is issued incorporating the achievements of this Division
as per their Quality Objectives.
- The QAPs of this Division are
being revised incorporating the new goals and targets
- The job descriptions of
all the officers of various wings are dated by incorporating
all the changes occurred from time to time.